Question: WHAT IS STRIPE PAYMENT ?
It’s a secure card payment system called Stripe which is fully PCI compliant and a way of paying using most cards including Visa, Mastercard and most major debit and credit cards.
Question: WHO ARE STRIPE ?
They are world wide. For further information visit: https://stripe.com/about
Question: HOW CAN I PAY WITH STRIPE FOR BOOKING ?
Through lillianmaybnb.com web site. Over the telephone. We can send you an email link.
Question: CAN I PAY ANY OTHER WAY THAN STRIPE ? YES:
Bank Transfer or Cash. Bank details on request via email only.
Question: CAN WE PAY BY CHEQUE ?
Sorry, we are only able to accept cheques for the full balance/amount six weeks prior to visit and are unable to refund on cancellation.
Question: WHAT DEPOSIT DO I NEED TO PAY TO SECURE BOOKING ?
To secure the booking we require 50% of total accommodation charge and availability for the room will be removed from booking web sites. The balance is due 14 days before date of arrival.
Question: WHAT IF I CANCEL ?
Total balance is due and none refundable if the cancellation is within 14 days prior to arrival.
If cancellation is made more than 14 days earlier than arrival date, there will be a 10% surcharge of total booking value to cover administration and bank charges.
On cancellation, the room will be re-advertised and if re-booked we will give a refund pro-rata less 10% to cover administration and bank charges.
We recommend that guests arrange or check holiday insurance to see if they are covered should this situation arise.
Question: CAN LILLIAN MAY B&B CANCEL MY BOOKING ?
We would only cancel a booking in an extreme circumstance. We would give as much notice as possible and do our utmost to try and find other accommodation for you.
We reserve the right to refuse any booking, cancel a booking already made, subject to refunding any sums you have paid, without further liability on our behalf.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes distress or disturbance or to other guests or neighbours.
We reserve the right to refuse entry and terminate your booking on arrival without explanation if felt necessary being without further liability on our behalf for any refund or compensation.
Any liability does not extend beyond the reservation and booking fee.
TERMS AND CONDITIONS OF VISIT
Upon receipt of deposit or full payment, it will be deemed that guests have accepted all terms and conditions. By Law we are required to complete a checking in form on guests arrival. The person completing all forms must be over the age of 18 and accept responsibility for adhering to all terms and conditions. Bookings are as a guest and available for booking from one night up to one month on Bed and Breakfast terms.
Question: WHAT ARE THE BOOKING IN AND DEPARTURE TIMES ?
Check in times are between 4.00pm and 9.00pm
Check out time is 10.00am on day of departure.
Late departure can cause problems for the next booking and so may cause an addition charge.
We are happy to try and accommodate arrival times out with the normal times but this is only if given prior notice.
Question: WHAT IS ACCESS LIKE TO THE PREMISES AND ROOMS ?
All Lillian May BnB rooms are on one level accessed by wide outside stairs.
Question: WHEN IS THE LOUNGE AVAILABLE ?
The lounge is a communal area but sometimes regular guests have requested private use when visiting elderly family so please don’t be offended if not available. Also please remember other guests may be sleeping.
NO CHILDREN OR PETS – ALL AREAS NON SMOKING
NO HOT FOOD ALLOWED ON PREMISES – DAMAGES MAY BE CHARGED FOR
Question: DO YOU HAVE A DATA PROTECTION POLICY
We ensure that all personal data collected and used by us is managed in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (EU 2016/679) (the “Data Protection Legislation”)
In accordance with the Data Protection Legislation, we will ensure that your data is:
in a transparent manner and only for specific, explicit and legitimate reasons,
adequate, relevant and not excessive having regard to the reason for which it is collected and only deal with sites
accurate and up to date where possible; kept for no longer than necessary;
used in line with your rights;
We make all reasonable efforts to ensure that all information published on our websites is accurate at the time of publication.
Provided you have consented at the point of us collecting your personal data we also use personal data to allow us to communicate with you by mail, telephone, e-mail. of recent news or offers.
We may keep personal data which we collect for a reasonable period up to 3 years after you cease using the service. We aim to keep your personal data up to date and welcome any updates to your details or corrections to any inaccuracies. You have the right to receive a copy of the personal data we hold about you.